Manager of Product Support

Company: VirtualVocations
Location: Lincolnwood
Posted on: November 19, 2024

Job Description:

A company is looking for a Manager of Product Support to oversee the Product Support team and ensure top-tier customer service.

Key Responsibilities

Act as a key point of escalation for customer incidents and inquiries
Manage client support via various channels including ticketing, phone, and chat
Train and coach colleagues and clients on Finalsite products

Required Qualifications and Education

5+ years of experience in customer service or technical support
Experience overseeing and delivering team budgets
Associate's or Bachelor's degree preferred, or equivalent experience
Familiarity with content management systems (e.g., WordPress, Squarespace)
Ability to cover evening and weekend hours as needed

Keywords: VirtualVocations, Rockford , Manager of Product Support, Executive , Lincolnwood, Illinois

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