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Member Services Specialist

Company: VirtualVocations
Location: Rockford
Posted on: October 25, 2024

Job Description:

A company is looking for a Member Services Specialist to assist members with their questions and needs related to healthy living products.



Key Responsibilities

Provide customer support via chat, phone, text, and email channels
Assist members with order inquiries, account updates, and cancellation requests
Educate members on membership benefits and product offerings to enhance retention


Qualifications

Passion for health and wellness aligned with the company's mission
Proficiency in Google Apps and experience with Customer Relationship Management (CRM) tools
Call center experience is helpful but not required
Ability to self-manage productivity and assess performance
Dedication to providing a positive customer support experience

Keywords: VirtualVocations, Rockford , Member Services Specialist, Other , Rockford, Illinois

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